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TRAVEL INFORMATION: COVID-19 UPDATE

hotel mastino

hotel marco polo

relais empire

air suite

san lorenzo apartments

COVID-19 UPDATES

It has been a difficult time for all of us, now it is time to start over, regain our lives and reorganize one of those activities we like the most: TRAVELLING. In order to do this, we are carefully following the guidelines of the government and the National Institute of Health, so as to guarantee our guests and our employees the maximum safety when it comes to COVID-19.

TERMS OF CANCELLATION

To meet the needs of those having an existing reservation, we have made changes to our modification and cancellation policies, offering maximum flexibility to our customers.
All individual “Flexible” and “Non Refundable” bookings can be changed or transformed into vouchers * without any extra cost until 30 June 2020.
The customers who will make new reservations for any future arrival date, even in the case of Non-Refundable rates, will be allwed to modify tha dates convert of the booking in to voucher * until the 30 June 2020.
Warning: these terms do not apply to a group bookings. Guests with reservations making part of a group reservaten are requested to contact the group organizer for more information.
*THE VOUCHERS MAY BE USED UNTIL 30/12/2021
* PLEASE NOTE THAT THE CHANGES REQUIRED WILL BE SUBJECT TO AVAILABILITY AND ANY POSSIBLE PRICE DIFFERENCE.

CLEANING COMMITMENT

In order to meet the new needs dictated by the COVID-19 emergency, we have introduced new hygiene standards for of our rooms to optimize our hygiene cleaning program soas to ensure the highest degree of safety for our customers. The new program involves the use of hospital-type cleaning, disinfection products and the application of meticulous procedures, which provides:

BREAKFAST

The breakfast temporarly take place held in the room. At the check-in the customer can choose from a series of products.

ACCESS TO THE STRUCTURE

In this facility it is required to keep the safety distances of at least one meter from one another according to the guidelines of COVID-19 management.

CHECK-OUT

In order to avoid gatherings and further contacts between staff and customers, we have introduced the possibility of remote payment before arrival or directly upon arrival.

START TO TRAVEL...

YOUR VOUCHER RE-TRAVEL GIFT