It has been a difficult time for all of us, now it is time to start again, to resume our lives and reorganize what we enjoy most: TRAVEL. To do this, we are carefully following the guidelines of the government and the National Institute of Health to ensure that our guests and employees are as safe as possible regarding the COVID-19 virus.
For customers who make new reservations for any future arrival date, even in the case of Non-Refundable fares, until June 30, 2020, a change or substitution of voucher reservation* will be allowed.
To meet the new requirements dictated by the emergence of COVID-19, we have introduced to the normal cleaning program a new standard of room sanitation to ensure greater safety for our clients. The new program involves the use of hospital-grade cleaning and disinfection products and the application of meticulous protocols, which include: