TRAVEL INFORMATION: COVID-19 UPDATE

hotel mastiff

marco polo hotel

relais empire

air suite

san lorenzo apartments

COVID-19 UPDATES

It has been a difficult time for all of us, now it is time to start again, to resume our lives and reorganize what we enjoy most: TRAVEL. To do this, we are carefully following the guidelines of the government and the National Institute of Health to ensure that our guests and employees are as safe as possible regarding the COVID-19 virus.

TERMS OF CANCELLATION

All "Flexible" and "Non-Refundable" individual reservations can be changed or converted into vouchers* without additional cost surcharges until June 30, 2020.

For customers who make new reservations for any future arrival date, even in the case of Non-Refundable fares, until June 30, 2020, a change or substitution of voucher reservation* will be allowed.

Please note: These terms do not apply to travel related to a group reservation. Guests with reservations within a group booking are asked to contact the group organizer for more information.

*VOUCHERS CAN BE USED UNTIL 12/30/2021.
*PLEASE NOTE THAT REQUESTED CHANGES WILL BE SUBJECT TO AVAILABILITY AND ANY RATE DIFFERENCE.

COMMITMENT TO CLEANLINESS

To meet the new requirements dictated by the emergence of COVID-19, we have introduced to the normal cleaning program a new standard of room sanitation to ensure greater safety for our clients. The new program involves the use of hospital-grade cleaning and disinfection products and the application of meticulous protocols, which include:

Room cleaning using hospital-grade products to clean and disinfect floors, furniture, and air useful against viruses and bacteria.
CleanStay seal to indicate that no one had access to the room after cleaning
Increased cleanliness to the most contact objects in the room, including remote controls, switches and door handles.
Disinfectant gel available to guests near entrances.
Check-in and Check-out for the safety of staff and customer must be carried out by keeping a proper spacing (1 m), using the protective mask properly, and disinfecting hands before touching the room key or any object that comes in contact between staff and customer.
Special attention to staff safety and well-being with personal protective equipment, protocols and training.

BREAKFAST

Momentarily, breakfast will be held in the room where the guest will be made to choose from a range of items upon check-in.

ACCESS TO THE STRUCTURE

In this facility it is required to keep the safety distances of at least one meter from another according to the guidelines of COVID-19 management.

CHECK-OUT

To avoid gatherings and additional contact between staff and customer, we have introduced the possibility of remote payment before arrival at the facility or directly upon arrival.

START TRAVELING AGAIN...

Buy your Re-travel Gift voucher for yourself, your family or as a special gift to give to someone you care about, with a purchase of 100 Euro immediately for you 150 Euro usable on a stay at our facility. Purchase your voucher now and use it calmly and serenely in the future.